Bathroom Renovation FAQs

Prolex operates under a NSW contractor builder licence (Licence No. 355182C). Plumbing, electrical and waterproofing works are carried out by licensed subcontractors who hold their own trade licences.

We carry $20 million in public liability insurance. For residential work over $20,000, NSW requires Home Building Compensation Fund cover, and this is arranged for every project that meets the threshold. The HBCF premium is payable by the client once the quote has been accepted.

We handle both structural and non-structural demolition. Where a job requires engineering input, a structural engineer can be arranged. Council approvals are generally the client's responsibility, except on new builds we are managing.

Yes, we work in strata buildings. Owners Corporation approval is handled by the client, though we're happy to help coordinate the process. Home warranty cover is generally required and is at the client's expense. Where strata processes introduce delays or additional requirements, any resulting costs are raised as a variation before works proceed.

Our standard model is supply and install: tiles, tapware, vanities and fixtures are included in the quoted price. Depending on the job we can also quote labour only. We can arrange a tile showroom visit with our representative so you can see options in person.

Payments are staged: a 10% deposit, then 30% at commencement, 30% at the midway point and 30% on completion. Under NSW law the initial deposit on residential contracts over $20,000 cannot exceed 10%. We accept bank transfer and card.

We work Saturdays and Sundays. Public holidays can be accommodated on some jobs; you'll be given notice before works commence, and public holiday work generally carries an additional cost.

Typically 2 to 6 weeks from contract signing to starting on site. This doesn't vary significantly by season.

If a variation is required, we issue a new quote which must be accepted before those works proceed. Our initial quotes note that unforeseen items may arise, since some conditions can't be assessed until walls and floors are opened up. Work already completed isn't changed mid-build.

Asbestos assessment and removal are carried out by licensed specialists we subcontract. If asbestos is found, removal is treated as a variation and is at the client's cost.

Yes. Our director spent much of his career building commercial aged care facilities and has extensive experience with accessible bathrooms. We work with grab rails, level-access showers, adjustable-height vanities and similar modifications.

We remove all site rubbish ourselves, and mid-range bathroom and kitchen projects include a complimentary professional clean. A walk-through with the client takes place before the final payment.